Refund and Returns Policy
At LA Ebike™, we strive to provide our customers with the best possible products and service. However, we understand that sometimes returns and refunds are necessary. Our refund and returns policy is designed to be fair and hassle-free.
Returns
- Returns are accepted within 30 days of delivery.
- Products must be in their original packaging, with all tags and accessories included.
- Products must be in good condition, with no signs of wear or damage.
Refunds
- Refunds will be issued in the original form of payment.
- Refunds will be processed within 5-7 business days of receiving the returned product.
- Refunds will include the full amount paid, minus any shipping costs.
Exceptions
- Products that have been used or show signs of wear and tear.
- Products that have been modified or altered in any way.
- Products that are missing tags, accessories, or original packaging.
Warranty Returns
- If a product is defective or malfunctioning, please contact us for a warranty return.
- Warranty returns must be made within the warranty period (1 year for most products).
- Warranty returns will be repaired or replaced at no cost to the customer.
Return Shipping
- Return shipping is the responsibility of the customer, unless the product is defective or was sent in error.
- We recommend using a trackable shipping method and keeping a record of your return tracking number.
Contact Us
- If you need to make a return or have any questions about our refund and returns policy, please contact us at contact@laelectricbike.com.
Thank you for shopping at LA Ebike™!